FAQ
How quickly are orders processed?
Orders are normally prepared within 24-72 hours. Processing time is separate from the carrier transit time that begins after dispatch.
When will I receive tracking?
Tracking details are sent by email after dispatch, normally within the same 24-72-hour processing window. A carrier may need additional time before the first tracking scan appears.
How long does delivery take?
Most tracked orders are expected to arrive within 5-12 business days after dispatch. Remote destinations, customs checks or carrier disruption can take longer. Delivery dates are estimates rather than guarantees.
Where does Monroevale ship?
Available destinations and shipping options are shown during checkout. An order cannot be placed where the selected address is not supported.
Can an order be changed or cancelled?
Contact shop@monroevale.com as soon as possible. Changes and cancellations cannot be guaranteed after fulfilment has started.
Can I change the delivery address?
Contact us immediately. Once a parcel has been dispatched, the carrier may not permit an address change.
Can an order arrive in more than one parcel?
Yes. Items may occasionally be dispatched separately. When this happens, each parcel may have its own tracking information.
What happens if tracking is delayed?
Tracking can take 24-48 hours to update after dispatch. Contact us if there is still no movement after that period or if the parcel remains delayed beyond the expected delivery range.
What if an item arrives damaged or incorrect?
Email shop@monroevale.com promptly with the order number and clear photographs of the item, packaging and shipping label. We will review the issue and arrange an appropriate replacement, refund or other resolution.
What is the return window?
Eligible unused items may be requested for return within 30 days after delivery. Conditions and exclusions are explained in the Refund and Returns Policy.
Who pays return postage?
For a change-of-mind return, the customer is responsible for return postage unless stated otherwise. Monroevale covers an approved resolution where the item is damaged, defective or incorrect.
Are exchanges available?
The quickest option is normally to return an eligible item and place a new order. Contact support before sending anything back so the correct route can be confirmed.
When will a refund appear?
Approved refunds are issued to the original payment method, normally within 10 business days after approval. A bank or card issuer may need additional processing time.
Are product colours exact?
Screens and lighting can affect colour. Product photographs are intended to be accurate, but minor variations may occur, especially with natural materials or reflective finishes.
Where can I find dimensions and materials?
Use the Details section on the relevant product page. Contact us before ordering if a required measurement or compatibility point is not listed.
What currency is used?
Prices are displayed in USD unless the storefront or checkout clearly presents another supported local currency.
Are customs charges included?
Where import taxes or duties apply, responsibility depends on the destination and checkout treatment. Any charge not collected at checkout may be assessed by the local authority or carrier.
How is personal information used?
The Privacy Policy explains how information is collected, used and shared, including Shopify's role in operating the store.