Shipping Information

Orders are normally processed within 24-72 hours. Processing time is the period used to confirm, prepare and hand an order to the carrier; it is separate from delivery transit time.

Tracking information is emailed after dispatch, normally within the same 24-72-hour processing window. It can take 24-48 hours for the first carrier scan to appear.

Most tracked orders are expected to arrive within 5-12 business days after dispatch. Remote destinations, customs review, severe weather, peak periods or carrier disruption can take longer. Delivery estimates are not guaranteed arrival dates.

Available shipping destinations, services and charges are shown during checkout. Orders may occasionally be split into more than one parcel, in which case separate tracking details may be supplied.

Contact shop@monroevale.com immediately if the delivery address is wrong. Address changes cannot be guaranteed after fulfilment begins. Monroevale is not responsible for delays caused by an inaccurate address supplied at checkout, although we will assist where reasonably possible.

Where customs duties, import taxes or local handling charges are not collected at checkout, they may be charged by the destination authority or carrier. The customer is responsible for those charges unless the checkout explicitly states otherwise.

If tracking shows no movement for more than 48 hours after dispatch, or the parcel is materially beyond the expected delivery range, contact us with the order number. If a parcel is marked delivered but cannot be located, check the delivery location, household members, neighbours and the carrier before contacting us.

Questions: shop@monroevale.com.